Technology Help & Protection · Maryland
Safety, Security, and Support for Older Adults and Families
Sentinel Silver protects your phone, computer, and tablet from scams and online danger, helps the moment something goes wrong, and guides you through it all with patience. Based in Hagerstown, serving Maryland.
Need help right now? Call (855) 301-4220.
Think of Sentinel Silver as your family's technology person. The one you call when the computer acts up, a strange message arrives, or the phone will not cooperate. Many people begin with a single visit when something goes wrong. Others choose ongoing protection so Sentinel Silver is always watching over their phone, computer, and tablet. There is no commitment to start, and every path begins with a complimentary Getting Acquainted Call where Sentinel Silver listens first. You are capable. The tools are the problem. Sentinel Silver is on your side.
You stay in control of everything. Sentinel Silver asks your permission before it installs anything, joins any session, or makes any change. The protective software on the membership plans (Atera, Bitdefender, and NextDNS) goes on only with your say-so, and you can have it removed whenever you wish.
Your phone, computer, or tablet stopped working, or you think you were scammed. Sentinel Silver helps with a single visit or remote session, paid as you go. No commitment, and no membership required.
See one-time help and pricesSentinel Silver watches over your phone, computer, and tablet every day, defends against scams, and gives you a Personal Technology Guide to call. Five levels, from remote protection to a full in-home partner.
See the five membership plansFind your level of technology protection
Which plan protects your phone, computer, and tablet best? Answer three questions.
No sign-up and no email. Sentinel Silver will point you to the plan that fits your situation, and tell you plainly why.
When Do People Call Sentinel Silver?
If any of these sound familiar, this is exactly what Sentinel Silver is for.
"I think I was scammed."
A strange call, a gift-card request, money sent, or a pop-up demanding payment. Sentinel Silver helps you respond, secures your accounts, and reports the scam for you.
📞 Call now: (855) 301-4220"My device stopped working."
A frozen screen, a phone that will not update, a printer that will not print, a password that will not work. Most of it gets resolved the same day, remotely.
"I worry about my parent."
You live far away and cannot be the help desk anymore. Ongoing protection watches the devices and sends you a plain monthly report.
The Five Membership Plans
What a Sentinel Silver Membership Gives You
A membership means Sentinel Silver looks after your technology every day, not only when something breaks. You get scam protection, a Personal Technology Guide to call, and steady peace of mind for one predictable monthly price. Choose from five levels below. Each one includes everything in the level before it, so you can start small and move up anytime.
Your Personal Technology Guide, From Anywhere
Every member has a Personal Technology Guide, reachable with quick, no-stress scheduling. Most everyday repairs, on your phone, computer, or tablet, get handled remotely, so you rarely have to wait for a visit.
- You give permission before any session starts.
- You watch the whole time on your own screen, and you can stop it anytime.
- Your connection is protected the same way banks protect their customers.
- Sentinel Silver runs its own checks for hidden Wi-Fi risks and snooping on your internet.
Each level includes everything in the one before it. Annual billing gives you two months complimentary.
Remote technology help for your phone, computer, and tablet, with a daily session you can book and Sentinel Silver always a call away.
Best forAn older adult who manages most things but wants a patient person to call, because one quick call beats an afternoon of frustration.
Think of Sentinel Silver as your family's technology person, the one you call when the phone, computer, or tablet stops making sense. A patient guide walks you through it, never rushing.
- If you are scammed, Sentinel Silver helps you respond and reports it on your behalf
- Schedule up to one 30-minute remote session a day, by phone or screen-share
- Priority scheduling: Sentinel Silver responds within 24 hours
- Covers your phone, computer, and tablet
- Device monitoring begins one level up, with The Sentinel
- Members save 15 percent on any in-home visit
Around-the-clock security software on the devices, plus a monthly family report.
Best forA family that worries between calls, because you stop wondering whether the device is safe and get a plain report that shows it.
Sentinel Silver places three quiet protections on the device, then sends a plain-language report home each month.
- Scam help and reporting included, plus scam websites blocked before they load
- Everything in The Hotline, including your daily 30-minute remote session and priority scheduling
- Sentinel Silver's own security checks, scripts built in-house to scan for hidden Wi-Fi network risks and signs that someone is intercepting your internet traffic
- Three protections installed and managed for you: Atera monitoring (catches slowdowns before they become a panic), Bitdefender antivirus (the kind hospitals and businesses use), and NextDNS (blocks scam and dangerous websites before the page can load)
- A plain-language family report every month
- Covers one device (each additional device costs $5 a month)
- Password Vault and Recovery Trustee available, $99 one-time setup
- Members save 15 percent on any in-home visit
Device security, scam defense, a password safety net, and a yearly in-home check-up, together.
Best forMost families who want full protection in one plan, because scams, passwords, and a yearly in-person visit are all covered together.
The Hotline and the Sentinel together, plus the part families worry about most: the passwords.
- Full scam defense: Sentinel Silver helps you respond, reports the scam, and builds your scam-response plan
- Everything in The Hotline and The Sentinel, including your daily remote session and the three device protections
- Covers up to three devices
- Password Vault and Recovery Trustee included, with setup and the yearly check at no extra charge, built around someone you already trust so loved ones can help you back in
- One complimentary in-home check-up each year (60 minutes)
- Members save 15 percent on any additional in-home visit, with priority scheduling
A Sentinel Silver Guide Who Visits Your Home
Everything in the remote-first plans, plus your own Personal Technology Guide comes to your home on a set schedule to set up and care for your devices in person.
Everything in The Shield, plus a standing in-home visit every season.
Best forSomeone who learns best in person, because a guide who already knows your devices comes to your home every season.
Everything in The Shield, and this is where the standing visits begin.
- Full scam defense, help, and reporting, now also handled in person when needed
- Everything in The Shield, including the password vault and the daily remote session
- One in-home visit every three months (up to 90 minutes), with your Personal Technology Guide arriving already knowing what needs attention
- Unlimited remote sessions, scheduled whenever you need them
- Covers up to five devices
- Members save 15 percent on any additional in-home visit
The full, hands-off relationship with a monthly in-home visit, bill auditing, and same-day help.
Best forA family that wants every worry handled, because nothing technology-related lands on your plate again.
The full relationship. Sentinel Silver handles the technology side of life so it stops being a weight.
- Full scam defense, help, and reporting, with same-day response if it is urgent
- Everything in The Companion, including the password vault and unlimited remote sessions
- One in-home visit every month (up to 90 minutes), four times as often as The Companion
- Covers unlimited devices
- Bill and subscription auditing: Sentinel Silver reviews and recommends, you stay in control
- Same-day response when something urgent happens
- Active, proactive monitoring across every device
- Members save 15 percent on any additional in-home visit
Every Membership Includes
No matter which level you choose, these come with it.
🗂️ Your member portal
A private online portal where you see your visit history, session summaries, and what was done, anytime.
👪 Family can join in
With your permission, a family member can join any remote session, so the people who love you stay in the loop.
📝 A summary after every session
With your consent, sessions are recorded, and you receive a clear written summary of what happened and what comes next.
💳 Straightforward billing
Pay monthly or yearly by major credit or debit card, processed securely through Zoho Payments. Cancel anytime, with no long-term contract.
The Family Portal is included with The Shield and above, or add it to The Hotline or The Sentinel for $5 a month.
What You Can Do With a Sentinel Silver Membership
Your membership is not abstract. It is a menu of real, everyday tasks you can hand to Sentinel Silver, organized by part of life, from blocking robocalls to organizing photos to setting up your medical ID. Scroll the menu, recognize what you have been meaning to do, and schedule it. Each task is a 30-minute session with your Personal Technology Guide, at your pace.
See everything you can do →Prefer to Start Without a Membership?
Pay by the hour. Many families begin here, then choose a membership once they know us.
Prefer to talk first? Call (855) 301-4220 or email Hello@SentinelSilver.com.
Not Sure Which Plan Is Right? Talk to Sentinel Silver First.
The Getting Acquainted Call is complimentary. No pressure and no sales pitch, only a conversation about your technology and what your family needs. Sentinel Silver listens first.
Prefer to write? Email Hello@SentinelSilver.com and Sentinel Silver will reply personally.
Founded by Ryan R. Miner, MBA. Based at the Fletcher Incubator Hub, Hagerstown Community College.
Tell Sentinel Silver What Would Help Most
Share a little about your situation and Sentinel Silver will reach out. No obligation, and your details stay private.