✓ Meet Us First

Free consultation before any commitment. Ask anything.

✓ Listen In Anytime

Join any session by phone or video. No appointment needed.

✓ No Contracts

Cancel anytime. We earn your business every visit.

✓ Written Visit Summary

After every session, you'll know exactly what we covered.

What exactly does Sentinel Silver do?

We provide patient, in-home technology support for older adults. Phones, tablets, computers, printers, passwords, video calls, scam protection — anything that plugs in or connects to the internet. We come to you, sit beside you, and figure things out together.

Where do you provide service?

We serve eight Maryland counties: Frederick, Washington, Carroll, Howard, Montgomery, Baltimore County, Baltimore City, and Anne Arundel. We come directly to your home — no need to drive anywhere or drop off your device.

How much does it cost?

One-time services range from $79–$149 depending on the task. Membership plans start at $24.99/month for phone support, up to $129.99/month for unlimited in-home visits. No hidden fees. No contracts. Cancel anytime.

What's a "Legacy Review"?

It's a free conversation — by phone, video, or in person — where we learn about your situation, answer your questions, and figure out if we're the right fit. No sales pitch. No pressure. Just an honest conversation about what you need.

Do I have to sign a contract?

No. Never. We don't believe in locking people in. Every membership is month-to-month. If you're not happy, you can cancel with a single phone call. We earn your business every single visit.

What makes you different from other tech support?

We treat every older adult like the grandparent we wish we could still call. We never sigh. We never rush. We sit beside you — never above you. And we're building academic research partnerships to prove our methods actually work long-term.

What is a "Learning Portrait"?

Before we teach you anything, we learn about YOU — how you've learned best throughout your life, what makes you feel comfortable, what frustrates you. We create a personal profile so every session is tailored to how your mind works, not a one-size-fits-all script.

Why do you call clients "members"?

Because you're not a "customer" to us — you're part of a relationship. We don't close tickets. We build connections. "Member" reflects that this is an ongoing partnership, not a transaction.

Can my family member join the session?

Absolutely. Family members can join any session — in person, by phone, or by video. No appointment needed. Many adult children like to listen in, especially early on. We encourage it.

How serious is the scam problem for older adults?

Devastating. In 2023, Americans over 60 lost $4.8 billion to fraud. My own grandmother Joyce was scammed out of over $3,000 at the beginning of her dementia journey. This isn't abstract to us — it's personal. It's why scam protection is central to everything we do.

How do you protect against scams?

We teach you exactly what to look for — the red flags, the pressure tactics, the fake emails. We set up your devices to block common threats. And we give you a number to call anytime something feels suspicious. When in doubt, call us first.

What is the Maryland Scam Dashboard?

A free public resource showing current scams targeting Maryland older adults — phone scams, email fraud, door-to-door schemes. Anyone can sign up for free alerts. Our goal: become Maryland's go-to source for scam prevention.

Are you working with law enforcement on scam prevention?

We're actively pursuing partnerships with local police departments, state's attorneys offices, and the Maryland Attorney General's Consumer Protection Division. Our vision is to become Maryland's leading scam prevention center for older adults — a trusted resource for both families and law enforcement.

What if I think I'm being scammed right now?

Call us immediately: (855) 301-4220. Don't send money. Don't give information. Don't click anything. We'll help you figure out if it's real — and what to do next. This is exactly what we're here for.

What devices do you help with?

iPhones, iPads, Android phones and tablets, Windows computers, Mac computers, printers, smart TVs, streaming devices, smart home gadgets — if it has a screen or connects to the internet, we can help.

How long is a typical visit?

Most visits are 60–90 minutes, but we don't watch the clock. We stay until the job is done right and you feel confident. If something takes longer, that's on us — not you.

Can you help someone with memory challenges?

Yes. We have personal experience with family members living with dementia. We're trained to be patient, to repeat without frustration, and to simplify without condescension. We meet people exactly where they are.

Do you offer remote support?

Yes. Many issues can be resolved by phone or video call. For members, remote support is always included. We can see your screen (with your permission) and walk you through solutions step by step.

What happens after each visit?

You (or your family member) receive a written summary of what we covered, what we accomplished, and any recommended next steps. No surprises. Complete transparency.

Do you sell products or take commissions?

No. We will never recommend a product because we get paid to. Our only loyalty is to you. If we suggest something, it's because we genuinely believe it's the right choice for your situation.

What is "Maryland's First Older Adult Technology Institute"?

It's our vision. Most tech support companies just fix problems and leave. We're building something more: a research-backed organization that systematically studies what helps older adults succeed with technology — and publishes that knowledge so everyone benefits.

Are you working with universities?

We're actively pursuing formal partnerships with Maryland universities — including University of Maryland, Johns Hopkins, and UMBC's Erickson School of Aging. Our goal: design rigorous studies, validate our methods, and publish peer-reviewed research.

What is the "Two-Track Fusion"?

Track One is the hands-on service you experience. Track Two is the research infrastructure we're building behind it. Every interaction generates data. That data validates what works. The research makes us better. No competitor does this — or can.

Why does academic research matter to me?

Because you deserve support that's proven to work — not just someone guessing. Our research focus means we're constantly asking: Does this method actually help people learn? Does it stick? Does it improve quality of life? You benefit from answers, not assumptions.

Who are "The Hagerstown Seven"?

My four grandparents, my mother, my father, and my stepfather — the seven people who shaped who I am. Their values — patience, simplicity, transparency, advocacy, reliability — are embedded in everything Sentinel Silver does. This company exists to honor them.

What do you mean by "sacred obligation"?

The generation that sent us to the moon — that built the infrastructure we inherited — deserves more than impatience and eye rolls. Serving them well isn't just good business. It's a debt we owe. That's the obligation. And it's sacred because it can't be negotiated away.

Who is Ryan?

Ryan Miner is the founder of Sentinel Silver. He holds an MBA from Mount St. Mary's University. He built this company after losing his grandmother Maureen to Alzheimer's and watching his grandmother Joyce get scammed. He personally oversees every relationship.

Do you work with senior living communities?

Yes. We partner with senior living facilities, memory care communities, and healthcare organizations across Maryland. Your residents get patient support. We get real-world data to validate our methods. The research makes everyone better. Everyone wins.

What if I just have a quick question?

Call us: (855) 301-4220. If it's something we can answer in a few minutes, we will — no charge. We'd rather help you quickly than make you schedule an appointment for something simple.

How do I get started?

Schedule a free Legacy Review. Call (855) 301-4220 or fill out our contact form. We'll have a conversation, answer all your questions, and figure out the best way to help — together.

Schedule Your Free Legacy Review

A relaxed conversation — by phone, video, or in person. We listen to your story, understand your challenges, and answer every question. No pressure. No obligation.

We Create Your Personal Plan

Based on how you learn best — not a one-size-fits-all script. We identify what matters most to you and build a path that fits your life, your pace, your goals.

Enjoy Confident, Connected Technology

With patient support whenever you need it. Video call your grandchildren. Open emails without fear. Know that someone is always in your corner — never more than a phone call away.

Isolation from Family

When video calls feel impossible, grandchildren become voices on a phone — then strangers. Connection fades not because love fades, but because the technology feels insurmountable.

Vulnerability to Scammers

$4.8 billion stolen from older adults last year. Not because they weren't smart — because no one taught them what to look for. Scammers count on confusion. They target the unprotected.

Loss of Independence

When every tech question requires calling a family member, you start to feel like a burden. That feeling — "I can't do anything myself anymore" — chips away at confidence and autonomy.

Strained Family Relationships

When Sunday calls become troubleshooting sessions, resentment builds on both sides. Parents feel embarrassed. Children feel frustrated. Nobody feels good about it.

You Get

Evidence-based technology support for your residents

We Get

Real-world data to validate and improve our methods

The Industry Gets

Peer-reviewed research on what actually works

Video calling your grandchildren — and actually enjoying it, not dreading the technology

Opening an email without fear — knowing exactly which ones are safe and which to delete

Passwords organized and secure — never locked out of your own accounts again

Feeling protected from scammers — because someone showed you exactly what to look for

Someone to call who never sighs — patient help whenever you need it, no judgment ever

Your children calling to chat — not to troubleshoot. Just to say "I love you."